Even as some reports suggest that the Philippines has displaced India as the business process outsourcing capital of the world, it is pertinent to note that India continues to be a BPO powerhouse of the world.
Of the top ten BPO destinations in the world, there are as many as six Indian cities. But many other cities across the world are soon catching up.
Bengaluru (Rank 1)
Bengaluru remains the top outsourcing hotspot for fourth successive year, with high talent and established service delivery capabilities, says the Global Services-Tholons list of outsourcing cities. The study takes into account the skills and scalability, savings, business environment, operational environment, business risk and quality of life in these cities. Cost still plays a significant factor in choosing a location, says the study.
Mumbai (Rank 2)
Mumbai moved up to second place this year, with its huge labour pool with enhanced service delivery in high-value services.
The financial capital of India has 60,000 employees in the BPO sector
New Delhi (Rank 3)
India's capital city, New Delhi (NCR), has slipped to third place from second last year.
The National Capital Region, which comprises the three cities of Delhi, Noida and Gurgaon, offers a good eco-system for business analytics, finance and accounting, software development, product development, engineering services and contact centre services in English.
Manila (Rank 4)
Several factors like a well-educated workforce, good language competencies and work ethics have made the Philippines an attractive BPO destination.
Manila has an edge over other places with a growing population of English-speaking youngsters with strong cultural affinity to North America.
Chennai (Rank 5)
Chennai has moved up one the ladder taking the 5th place. Chennai remains India's second-largest exporter of software, IT and related services.
A competitive business environment, operating cost advantages, scalability, telecom connectivity, urban infrastructure, and skilled professionals make Chennai a BPO hotspot.
Hyderabad (Rank 6)
Hyderabad moved up to sixth place owing to its mature service delivery capability and large pool of engineering and technical graduates. Hyderabad has established itself a leading destination for IT and IT-enabled services.
Dublin (Rank 7)
Dublin scores on application development and maintenance outsourcing, research & development, health care and legal processing services. The city scores on high-end shared services and attracts foreign direct investment from other Western European countries.
Pune (Rank 8)
The city has established itself as a centre for engineering design services, finance and accounting services, legal services and good network of contact centres.
One of the fastest growing cities in India, it has a large number of schools and colleges.
Cebu City (Rank 9)
Cebu City and Shanghai have significantly developed their respective outsourcing industries. For the past two years, Cebu ranked first in the emerging cities category from fourth place in 2007. The BPO employees in the Philippines are more qualified compared to workers in India and China.
Shanghai (Rank 10)
Tholons described Cebu and Shanghai, the new entrants to the top 10, as cities that have "shown service delivery maturity in their niche outsourcing services.
No comments:
Post a Comment